Target Operating Models (T.O.M)

Target Operating Models (T.O.M)

A Target Operating Model (TOM) serves as a comprehensive roadmap delineating the optimal operational state of an organisation. It encapsulates the essence of strategic alignment, ensuring that every facet of operations resonates with the overarching mission and vision. At its core, a TOM is a beacon guiding the business towards its strategic zenith, fostering efficiency and effectiveness in the pursuit of organisational goals.

  • Strategic alignment lies at the nucleus of the TOM, seamlessly integrating operational intricacies with strategic imperatives. By aligning every operational cog with the strategic machinery, the TOM orchestrates a harmonious symphony of progress.
  • A Clear Governance Structure forms the bedrock of the TOM, delineating roles, responsibilities, and decision-making pathways. This clarity imbues the organisation with a sense of purpose, fostering accountability and transparency across all echelons.
  • Operating Processes, standardised and streamlined, lay the groundwork for operational excellence. By imbuing operations with consistency and quality, TOM becomes the vanguard of efficiency, propelling the organisation towards its objectives with unwavering momentum.
  • Organisational Structure, sculpted to perfection, ensures optimal alignment with strategic imperatives. This structural coherence facilitates agile resource allocation, empowering the organisation to navigate the competitive landscape with finesse.
  • Technology and Infrastructure, meticulously curated, underpin operational resilience and scalability. In the digital age, a robust technological backbone is indispensable, ensuring operations remain agile and adaptive in the face of technological tides.
  • Performance Metrics, meticulously crafted, serve as the compass guiding the organisation towards its objectives. By quantifying effectiveness and efficiency, these metrics illuminate the path to continuous improvement and informed decision-making.
  • Risk Management, woven into the fabric of operations, fortifies the organisation against uncertainty. By identifying, assessing, and mitigating risks, TOM engenders resilience, ensuring the organisation sails through turbulent waters unscathed.
  • Change Management, an integral component of the TOM, facilitates smooth transitions amidst evolving landscapes. By championing communication, training, and stakeholder engagement, change becomes a catalyst for growth rather than a harbinger of chaos.
  • Customer Focus, ingrained in every operational facet, underpins the TOM’s raison d’être. By prioritising customer needs and expectations, operations evolve into value-adding conduits of customer satisfaction and loyalty.
  • Flexibility and Adaptability, hallmarks of the TOM, ensure relevance and resilience in a dynamic world. By embracing change and innovation, the TOM propels the organisation towards future success, unphased by the winds of change.

In summary, a Target Operating Model is more than just a blueprint; it is the guiding ethos that propels organisations towards operational excellence, strategic alignment, and sustained success.

S.M.A.R.T emerges as the solution catalyst. Give our team a call today on 01752 68 38 68 to see how we can deliver seamless change

Tailered Change Solutions

Our S.M.A.R.T experts work closely with your team to cultivate a culture that embraces and thrives on change. From strategic planning to implementation, we ensure that your organisation evolves in alignment with your goals.


S.M.A.R.T's effective communication plans are pivotal for organisational success. They delineate clear objectives, target audiences, and channels. Regular feedback mechanisms and adaptability ensure seamless information flow, fostering engagement and understanding among stakeholders.

Resistance to Change

Managing resistance is crucial in change efforts. Our effective plans involve transparent communication, addressing concerns, and showcasing benefits. Employee involvement, training, and creating a supportive environment are key strategies to mitigate resistance successfully.

Our philosophy is that a organisation with a strong culture of innovation, creativity and change is one of the few ways to achieve a sustainable competitive advantage.


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With a delicate hybrid of innovation and creative change management tools, S.M.A.R.T are able to  create value, reduce costs and help form a sustainable competitive advantage  

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All end-to-end cycle of change programmes end in better organisational performance.

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All S.M.A.R.T Turnaround specialist are qualified and certified experts in the field of change management.

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S.M.A.R.T consultants will review the organisations framework and operational readiness and potential Impact across the whole business.

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S.M.A.R.T consultants will carefully plan & design a seamless change with the latest change methodologies, including risk, communication and resistance.

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Execution of the plan with workable KPI's and OKR's with constant reviews and ongoing support and guidance.

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